Refund Policy
Last updated: 30 July 2026
Short version: if a product does not work as described and support cannot fix it, you get your money back.
The guarantee
We sell digital products that are meant to import and run. If a product does not import, does not run as described on its product page, and our setup support does not resolve it, we refund you in full.
Window: 30 days from purchase. Process: no form. Email support@prebuiltflows.com and tell us what happened.
We would rather fix it than refund you, so the first reply will normally be a question or a fix. If that does not work, the refund follows.
How refunds are processed
Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders. Refunds are issued by Paddle to the original payment method. Processing typically takes 5 to 10 business days to appear on your statement, depending on your bank or card issuer.
You can also contact Paddle directly about any order.
What is not covered
We are direct about this so nobody is surprised after paying:
- You changed your mind. Digital products are delivered immediately and cannot be returned. Change-of-mind requests inside 30 days are still reviewed case by case, but they are not guaranteed.
- You cannot use it because you do not run the required software. The requirements are listed on the product page and in the product README before you buy — n8n 2.x, and your own funded API keys.
- Your modifications broke it. We support the product as shipped.
- A third-party provider changed something. n8n, Anthropic, OpenAI and Google change their APIs and pricing on their own schedule. We fix what we reasonably can and ship updates, but a provider's change is not a defect in the product.
- Documented limitations. Anything we state on the product page that the product does not do is not a defect. For example, the RAG workflow uses an in-memory vector store that is cleared when n8n restarts — this is stated on the product page, in the README and on the workflow canvas.
- API costs you incurred. You control your own keys and usage.
Your statutory rights
If you are a consumer in a jurisdiction with mandatory refund or withdrawal rights — including EU/UK consumers and consumers protected by the Brazilian Consumer Protection Code — those rights apply in addition to this policy and are not limited by it.
Chargebacks
If something is wrong, email us first. We answer within two business days and we would rather refund you than fight a dispute. Opening a chargeback without contacting us costs both of us time and may result in access to future purchases being declined.
Contact
support@prebuiltflows.com ENERGEO CONSULTORIA LTDA — CNPJ 03.826.173/0001-51